Kerala Highlands & Backwaters Escape

• Staying on a houseboat offers a cruise-like experience where you have a private room and can dine in a common restaurant-like area.
• The houseboat cruises, providing an opportunity to relax and enjoy the scenic surroundings from common areas, including the spacious upper deck, which is often used for dining.
• For a more economical option, Sharing Houseboats are available, offering private bedrooms on a larger boat with shared spaces.
• Houseboats have 6 to 11 bedrooms, each with an attached bathroom, ensuring privacy for each couple or family.
• This service is restricted to couples, ladies, and families. Bachelor groups are not allowed.
• Guests must remain inside their rooms after 10:30 PM for safety reasons.
• The meal plan starts with lunch and ends with breakfast, offering traditional Kerala cuisine in a vegetarian, non-buffet style.

• No refund shall be made with respect to the initial booking amount for any cancellations.
• Refunds for cancellations will be processed as per the following deduction guidelines:
  • Up to 30 days prior to the departure date: 0% deduction
  • Between 30 days to 15 days prior to departure: 60% deduction
  • Less than 15 days of departure: No refund
• Booking amount is non-refundable under any circumstances.
• Full payment of the trip cost must be made before the trip begins. Pending payments may lead to cancellation of the trip, and the booking amount will not be refundable.
• No refunds or discounts shall be made towards any inclusions not availed by the client. This includes voluntary or involuntary termination/departure from the tour, sickness, accidents, death of a family member, late arrival, or premature departure.
• Travelonama shall not be responsible for any delays or alterations in the program or indirectly incurred expenses due to natural hazards, accidents, machinery breakdowns, weather conditions, landslides, political closures, or untoward incidents.
• Cancellations will only be accepted via email. Phone calls or WhatsApp messages will not be considered. Additionally, the booking amount for all packages/trips is non-refundable.
• In cases of "force majeure" or situations beyond Travelonama's control after departure, refunds or compensation will not be provided.
• Participants dropping out during the trip will not receive any refund. They will also be responsible for additional expenses incurred for their retreat, based on actual costs.
• Participants can replace individuals in their bookings if the status is "Paid" and at least 12 days remain before the departure date. This does not apply to Volvo/Train/Flight transport bookings, which will be automatically canceled.
• Travelonama reserves the right to cancel any trip for any reason but will not cancel a tour before departure except for force majeure or unforeseen circumstances beyond its control.

• The rates provided are valid only for the mentioned period and are applicable for twin sharing basis only.
• Children below 5 years are complimentary.
• Any changes in travel dates or the number of travelers may alter the tour cost.
• If the listed hotels are unavailable, similar-category hotels will be arranged.
• Some hotels provide only mattresses instead of extra beds or cots.
• Guests are advised to check hotel reviews and locations before confirming, as changes upon arrival may incur a retention fee.
• Extra bed/breakfast charges for kids, if not mentioned, must be paid directly to the hotel by guests.
• In Munnar, Thekkady, Ooty, and Kodaikanal, most rooms are non-A/C due to the colder climate unless specified otherwise.
• Early check-in or late check-out is subject to availability, and extra charges may apply.
• For A/C Deluxe Houseboats, the A/C operates from 9:00 PM to 6:00 AM in the bedroom.
• Houseboat check-in starts at 12:30 PM, and cruising ends at 5:00 PM per government regulations.
• Houseboats are categorized into Deluxe, Premium, and Luxury, with Premium and Luxury options available at an extra cost.
• Bookings are confirmed only after receiving advance payment, subject to hotel availability.
• A 2.5% extra charge applies for online credit card payments (bank charge).
• Eravikulam National Park in Munnar remains closed for 3 months during the Nilgiri Tahr breeding season.
• Periyar Wildlife boating tickets can be booked at www.periyarfoundation.online.
• Some sightseeing spots may be closed on certain days, and compensation is not provided for such closures.
• Travelonama Expeditions is not responsible for missed destinations due to strikes or roadblocks.
• There are no hidden charges, except for lunch, dinner (houseboat meals are included), and personal expenses.
• If additional money is requested during the trip, report it to Travelonama immediately.
• Any service issues should be reported to the Trip Advisor for immediate resolution.

These Terms and Conditions shall apply to your booking with Travelonama. Please read them carefully as you will be bound by them. These terms constitute the entire agreement between Travelonama and the Client relating to the subject matter herein.

• Ownership of Content: Photos/videos created on Travelonama's trips are the property of Travelonama and can only be used by Travelonama for advertising across media platforms. Use of digital content by any other party requires permission from Travelonama.
• Payment: Full payment of the trip cost must be made before the trip begins. Pending payments may lead to trip cancellation with no refund of the booking amount.
• Identification and Boarding: Valid government ID verification is required before boarding. Bookings are non-transferable, and only names mentioned at confirmation are allowed to travel. Unless It is mentioned over email 15 Day prior before the departure.
• Refunds and Discounts: No refunds or discounts for inclusions not availed by the Client, including termination/departure from the tour, sickness, death, late arrival, or premature departure.
• Luggage Responsibility: Travelers are responsible for their luggage & belongings. The management is not accountable for missing items during the tour.
• Departure and Timing: Travelers must update their status with the trip coordinator(s) and report 45 mins prior to departure. The departure time is fixed, and missing the bus renders one ineligible for refunds.
• Air Conditioning: AC may be switched off in hills for safety. The driver may turn off the AC as required for safety & ease of travel.
• Health and Safety: Drinking & smoking are not recommended due to health concerns. Tours involve physically demanding activities, so being in good shape is advised.
• Conduct: Misconduct or indiscipline will not be tolerated. Participants are expected to maintain a friendly and respectful demeanor.
• Delays and Alterations: Travelonama is not responsible for delays or alterations due to natural hazards, accidents, machinery breakdowns, weather conditions, or other untoward incidents.
• Insurance: Travelonama does not provide insurance coverage for sickness, accidents, theft, or other losses incurred during travel. Unless It's mentioned in Inclusions.
• Misbehavior: Any misbehavior with the team or fellow travelers will result in trip termination and possible legal action.
• Cancellation by Travelonama: Travelonama reserves the right to cancel any trip for reasons beyond its control. It will not cancel a tour before departure except for Force Majeure or unforeseen circumstances.
• Price Changes: Prices may change from the time of publication due to transportation costs, currency fluctuations, or other reasons. Clients are advised to check the most up-to-date prices before booking.
• Flexibility: Travelonama may need to alter the itinerary for safety, comfort, or well-being reasons. Participants should allow for reasonable alterations.
• Liability: Travelers are responsible for themselves during the trip. Travelonama is not liable for accidents or loss of life.
• Independent Contractors: Travelonama is not responsible for independent contractors' services or products. These contractors work directly for the Client and are not supervised by Travelonama.
• Severability: If any term or condition is unenforceable, it shall be severed from the agreement, and the remaining terms shall continue to be binding.
• Refusal of Service: Travelonama reserves the right to refuse service to any Client for any reason, except for discrimination or protected class reasons.
• Updates to Terms: Travelonama may update these terms and conditions at any time, and it is the Client's responsibility to be familiar with them. The latest terms may be found on Travelonama's website.