Wonders of Northern Vietnam.

These Terms and Conditions shall apply to your booking with Travelonama. Please read them carefully as you will be bound by them. These terms constitute the entire agreement between Travelonama and the Client relating to the subject matter herein.

• Ownership of Content: Photos/videos created on Travelonama's trips are the property of Travelonama and can only be used by Travelonama for advertising across media platforms. Use of digital content by any other party requires permission from Travelonama.
• Payment: Full payment of the trip cost must be made before the trip begins. Pending payments may lead to trip cancellation with no refund of the booking amount.
• Identification and Boarding: Valid government ID verification is required before boarding. Bookings are non-transferable, and only names mentioned at confirmation are allowed to travel. Unless It is mentioned over email 15 Day prior before the departure.
• Refunds and Discounts: No refunds or discounts for inclusions not availed by the Client, including termination/departure from the tour, sickness, death, late arrival, or premature departure.
• Luggage Responsibility: Travelers are responsible for their luggage & belongings. The management is not accountable for missing items during the tour.
• Departure and Timing: Travelers must update their status with the trip coordinator(s) and report 45 mins prior to departure. The departure time is fixed, and missing the bus renders one ineligible for refunds.
• Air Conditioning: AC may be switched off in hills for safety. The driver may turn off the AC as required for safety & ease of travel.
• Health and Safety: Drinking & smoking are not recommended due to health concerns. Tours involve physically demanding activities, so being in good shape is advised.
• Conduct: Misconduct or indiscipline will not be tolerated. Participants are expected to maintain a friendly and respectful demeanor.
• Delays and Alterations: Travelonama is not responsible for delays or alterations due to natural hazards, accidents, machinery breakdowns, weather conditions, or other untoward incidents.
• Insurance: Travelonama does not provide insurance coverage for sickness, accidents, theft, or other losses incurred during travel. Unless It's mentioned in Inclusions.
• Misbehavior: Any misbehavior with the team or fellow travelers will result in trip termination and possible legal action.
• Cancellation by Travelonama: Travelonama reserves the right to cancel any trip for reasons beyond its control. It will not cancel a tour before departure except for Force Majeure or unforeseen circumstances.
• Price Changes: Prices may change from the time of publication due to transportation costs, currency fluctuations, or other reasons. Clients are advised to check the most up-to-date prices before booking.
• Flexibility: Travelonama may need to alter the itinerary for safety, comfort, or well-being reasons. Participants should allow for reasonable alterations.
• Liability: Travelers are responsible for themselves during the trip. Travelonama is not liable for accidents or loss of life.
• Independent Contractors: Travelonama is not responsible for independent contractors' services or products. These contractors work directly for the Client and are not supervised by Travelonama.
• Severability: If any term or condition is unenforceable, it shall be severed from the agreement, and the remaining terms shall continue to be binding.
• Refusal of Service: Travelonama reserves the right to refuse service to any Client for any reason, except for discrimination or protected class reasons.
• Updates to Terms: Travelonama may update these terms and conditions at any time, and it is the Client's responsibility to be familiar with them. The latest terms may be found on Travelonama's website

No refund will be issued for the initial booking amount in the event of cancellations. Refunds for cancellations will adhere to specific guidelines: up to 30 days before departure, there will be no deduction; between 30 and 15 days before departure, a 60% deduction will apply; and for cancellations made less than 15 days before departure, no refund will be provided. The booking amount is non-refundable under any circumstances.

Full payment of the trip cost is required prior to the trip's commencement. Any pending payments may result in trip cancellation, with the booking amount remaining non-refundable. Additionally, no refunds or discounts will be issued for any inclusions not utilized by the client. This includes voluntary or involuntary departure from the tour, illness, accidents, family emergencies, late arrivals, or early departures.

Travelonama will not be liable for any delays or changes to the program, nor for expenses incurred due to natural hazards, accidents, mechanical failures, weather conditions, landslides, political closures, or other unforeseen events. Cancellations must be submitted via email; phone calls or WhatsApp messages will not be accepted, and the booking amount for all packages and trips is non-refundable.

In cases of "force majeure" or situations beyond Travelonama's control occurring after departure, no refunds or compensation will be provided. Participants who drop out during the trip will not receive any refund and will be responsible for any additional costs incurred for their return. Participants may replace individuals in their bookings if the status is "Paid" and at least 12 days remain before departure. However, this does not apply to Volvo, train, or flight bookings, which will be automatically canceled.

Travelonama reserves the right to cancel any trip for any reason but will not cancel a tour before departure, except in cases of force majeure or unforeseen circumstances beyond its control.